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Frequently Asked Questions
What are options to return the product?
Our hassle free return policy allows you easy access to our customer care and call center for processing your returns. The below are the options to return the product: - Visit the customer care department at our offices 10c Luwafu 8690, Makindye Kampala - Call our call center on 123456789 for arranging a pickupWhat is the return policy for products purchased on www.rasap.store?
Standard 7 Day return policy applies for non-consumer goods. Standard 24HRS return policy applies for consumer goods.What are the Delivery Options available at the time of placing an order?
Home Delivery: All products sold on rasap.store are available for home deliveryHow many days does it take for order delivery within Uganda?
- It takes 2 – 5 business days to deliver the order within the country.
- In case of items such as refrigerators, Television of size 40” inches and above, Washing machines and other major appliances, which are delivered direct from the supplier, the delivery happens within 5-7 business days.
- In case of Special orders (Goods ordered from receiveASAP but shipped from suppliers outside Uganda), the delivery happens within 7-10 business days.
- In the unlikely event of the product not available with the Supplier, receiveasap reserves the right to cancel the order and refund the amount to the customer (if already paid) or suggest alternatives to the customer for a similar product.
