Return and Exchange Policy

For Exchange or Return, Customers must call Receive ASAP Helpline
Number (123456789) or e-mail us on support@rasap.store for assistance.

The return and exchange are subject to the following terms and conditions:
1. The product/s must be in unopened/sealed condition.
2. Fragrance, Perfume, Cosmetic, Apparel, Linen, Stationary, Personal Care, Hygiene product/s, Online activation card, Customized/special order product/s (e.g. assembled/tailor-made furniture), cut cable/wire are not applicable for return or exchange if packaging if opened or used. Anomalies if any can be reported through  Receive ASAP compliant channels mentioned above.
3. Supermarket product/s, consumable good/s, fresh food/s must be returned within  24Hrs. Non-Consumable good/s must be returned within seven days.
4. For Dead on arrival (DOA)/not functioning as per operational manual/falling short of  declared product/s specifications will be exchanged, or returned:
-After it has been verified by the Seller.
-The process can take up to seven business days from the date of collection.
-Return/Exchange will be done only after the investigation/technical report.

5. Return or Exchange on Major/Medium Home Appliances, Large panels, Furniture, Home Decor, linen, Fitness equipment, Travel, Sunglasses, Watch and Audio/Video product will be done based on the Seller’s investigation report and approval.
6. Customer to inspect product/s PRIOR to signing the Proof of Delivery (POD) document and before the delivery agent’s departure. Any product/s delivered, signed and/or accepted and subsequently reported damaged or broken such claims will not qualify for return & exchange or Warranty Terms and conditions.
7. All refunds will be processed to the Customer post the quality check is carried out after the return of the product/s.